Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect the following personal information when you create an account or book tickets:

• Identity Information: Full name, email address, phone number, date of birth
• Account Credentials: Username, password (encrypted)
• Payment Information: Card details, UPI ID, billing address (processed securely through our payment partners)
• Government ID: When required by law or event organizers for age-restricted events

1.2 Booking Information

• Event details, ticket quantities, seat preferences
• Booking history and transaction details
• Attendee information (names, contact details)

1.3 Technical Information

• Device Data: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent, click patterns, search queries
• Location Data: Approximate location based on IP address (with your consent for precise location)
• Cookies: We use cookies and similar tracking technologies (see Cookie Policy)

2. How We Use Your Information

2.1 Primary Purposes

• Service Delivery: Process bookings, issue tickets, send confirmations
• Account Management: Create and maintain your account, authentication
• Payment Processing: Complete transactions securely through payment gateways
• Customer Support: Respond to queries, resolve issues, provide assistance

2.2 Communication

• Booking confirmations, e-tickets, and reminders
• Important updates about events (cancellations, rescheduling)
• Platform updates, new features, service notifications
• Marketing communications (with your consent - you can opt-out anytime)

2.3 Platform Improvement

• Analyze usage patterns to improve user experience
• Personalize content and recommendations
• Detect and prevent fraud, abuse, and security threats
• Conduct research and analytics

3. Information Sharing and Disclosure

3.1 We Share Information With:

• Event Organizers: Your name, contact details, and attendance information for events you book
• Payment Processors: Razorpay and other payment partners for transaction processing
• Service Providers: SMS/Email services, cloud hosting, analytics tools
• Legal Authorities: When required by Indian law or legal process
• Business Transfers: In case of merger, acquisition, or sale of assets

3.2 We Do NOT:

• Sell your personal information to third parties
• Share payment card details (handled by PCI-compliant payment partners)
• Disclose information without legal basis or your consent

4. Data Security

4.1 Security Measures

We implement industry-standard security measures to protect your data:

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted databases with access controls
• Payment Security: PCI DSS compliant payment processing
• Regular Audits: Security assessments and vulnerability testing
• Staff Training: Employee data protection training

5. Your Privacy Rights

5.1 Under Indian Law (IT Act 2000 & DPDP Act 2023)

You have the following rights:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data (subject to legal retention requirements)
• Data Portability: Receive your data in a structured, machine-readable format
• Withdraw Consent: Opt-out of marketing communications or data processing based on consent
• Grievance Redressal: File a complaint with our Grievance Officer

5.2 How to Exercise Your Rights

Contact us at:

• Email: privacy@tixbro.com
• Phone: +91 9503051239 / +91 8767209273
• Address: Tixbro Technologies Pvt. Ltd., Mumbai, Maharashtra, India

6. Data Retention

We retain your data for the following periods:

• Active Accounts: As long as your account is active
• Booking Records: 7 years (as required by Indian tax law)
• Payment Information: As per RBI and payment gateway requirements
• Marketing Data: Until you withdraw consent
• Legal Holds: As required by law or ongoing legal proceedings

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality (login, cart)
• Performance Cookies: Analytics and performance monitoring
• Functional Cookies: Remember preferences and settings
• Marketing Cookies: Track effectiveness of advertising campaigns

7.2 Cookie Control

You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

8. Children's Privacy

Tixbro is not intended for children under 18 years. We do not knowingly collect personal information from minors. If you are under 18, please use our platform only with parental consent. If we discover we have collected information from a minor without consent, we will delete it promptly.

9. International Data Transfers

Your data is primarily stored and processed in India. If we transfer data outside India, we ensure adequate safeguards are in place as required by Indian data protection laws.

10. Third-Party Links

Our platform may contain links to third-party websites, social media, or event organizer sites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via:

• Email notification
• Platform notification banner
• Updated "Last Modified" date

Your continued use of Tixbro after changes constitutes acceptance of the updated policy.

12. Grievance Officer

As per Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

13. Contact Us

For any privacy-related questions or concerns:

• Email: privacy@tixbro.com / support@tixbro.com
• Phone: +91 9503051239 / +91 8767209273
• Business Hours: Monday - Sunday, 9 AM - 9 PM IST
• Mailing Address: Tixbro Technologies Pvt. Ltd., Mumbai, Maharashtra, India

14. Governing Law

This Privacy Policy is governed by the laws of India, including:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023
• Consumer Protection Act, 2019

Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra, India.